The FCC announcement Friday acknowledges "significant efforts" made by VoIP providers to gain customer responses. The FCC also asked VoIP providers to detail any plans to use so-called "soft" disconnect options for customers who have not responded to the advisories by September 28. Under a soft disconnect, all non-911 calls would go instead to the VoIP provider's customer service line, while 911 calls would continue to be routed to emergency dispatch centers.
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