Dell’s response has been to set up a hotline, in a bid to drive the battery callers away from its already beleagured customer support teams. However the average waiting time, listening to classical music, to get to a human is now 30 minutes.
A spokesDell has admitted to Business Week that there are long telephone delays, saying the company had already received 90,000 orders for new batteries. She suggested using the Dell battery programme site for a faster service.
If you have a Dell Laptop and want to order a new battery go to their battery recal web site.