It seems Sony's SZ160 series laptops are not what they're advertised to be, at least some of the time. And it looks as if they're working hard to turn this into another public relations disaster. Buyers expecting carbon fiber cases are getting plastic. And support is making a mess of it, eerily similar to Gail's experience with Electronic Arts.
The link will take you to a story at The Inquirer which will give you the gist of it all. Plus, there are links to more information.
(Try as I might; I couldn't figure out some way to work in the idea of setting Gail loose on the Sony support folks. I tried, though. Oh, how I tried.