This story is not a surprise.
Rubenking was trying to install Norton 360 version 3.0 on a malware-infested system when the computer crashed with a blue screen error. He connected with Symantec tech support and was told that they could fix the problem, but for a fee of $100!
When this guy contacted support he was told to go get Malwarebytes Anti-Malware, it could fix the computer.
Didn't I tell everyone about Malwarebytes Anti-Malware a long time ago, It can clean a lot of Malware other programs can't. This was the only program I found that could remove Anti_Virus 2008 etc...