Wednesday, January 31, 2007

First boot up of Microsoft® Windows Vista™ from HP/Compaq

Vista Initial Boot Experience from HP/Compaq
All HP desktop PCs and notebooks sold with the Microsoft Windows Vista operating system
Situation: Two issues have been identified with the customers initial boot of Vista:
1) The length of time required for initial boot of Vista.
(Affects notebooks only)
2) The occasional appearance of blank, black or blue screens, during which the system doesn’t appear to be working (although it is continuing to boot). The primary concern is that some customers might interrupt the boot process when experiencing blank screens, then contact the retailer, HP or Microsoft.
(Affects both notebooks and desktop PCs)
Subsequent boots will consume the standard amount of time.

Solution: Every HP notebook shipped during the last week of December includes a message to the customer concerning these two issues on a “Read this first” card. The card is placed on the keyboard and will be seen prior to initial boot. It is printed in bold text:

Every HP desktop PC shipped includes a message to the customer concerning these two issues on the Quick Set-up Poster. The poster is the first item seen when the box is opened, and the message is printed clearly and prominently in bold red text as shown right.

“Please be patient while the computer starts for the first time. It may take up to 30 minutes, and you may see blank screens. Do not turn off your computer during this process.”

This is from a 7 page PDF I received from HP as a tech. If anyone needs the complete document please email me and ask. I can't posted it here because Blogger treats a PDF the same as a PodCast.


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