We techs have been saying this for years and now we have some University research to back us up.
Every one of us knows at least one user who can screw up a machine just by being in the same room. I serve several of these folks, myself. I know one guy to whom "drag and drop" equates "drag and crash", even on a Mac or a well set up XP box!
It's a short article at The Inquirer with a link to more info.
Jack
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