"Vista users encountering problems when they upgrade to Service Pack 1 can breathe easier: the company is giving away free support for those installing the service pack."
Normally, only Windows Vista users who bought the retail product would be eligible for free support but, for SP1 installation, even users with an original-equipment-manufacturer copy of Vista on their computer can get Microsoft's help, according to the official Vista blog.
Help is on its way for Vista SP1.
AlaskaJoe
So finally they are up to it. That was some thing drastically needed and the goodness is that this time Microsoft has shown some authority towards its liabilities...
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