April 25, 2005
Mr. Joe Polinsky
531 Mellow Place Anchorage, AK. 99508
Dear Mr. Polinsky:
Thank you for taking the time to contact the Best Buy corporate office. The infonnation concerning your Compaq notebook computer repair service from our Anchorage store (#539) was very helpful. I am disappointed we did not meet your expectations when your Compaq notebook computer repair took longer then anticipated.
Best Buy takes great pride in providing a fun and easy shopping experience for our customers. I apologize for any inconvenience this matter has caused you. Customer feedback is vitally important when evaluating the repair service offered under our Perfonnance Service Plan (PSP) and the ways that it influences our customers' shopping e,xperiences. I have shared your comments with the management teams from the appropriate departments who will review the situation for improvement opportunities. Please be certain Best Buy will continue to focus on satisfying our customers every chance we get.
As you are a valued Best Buy customer, I will be sending you a gift card for $50.00 under separate cover. You should receive this gift card approximately four to six weeks after the date of this letter.
Thank you again for making us aware of your concerns regarding your Compaq notebook computer repair service. Your feedback will help us build a better customer experience for all our customers. We appreciate your business and hope you will let us know of any future questions or concerns.
Steve Taylor
Best- Buy Customer Care
Best Buy Customer Care • P.O. Box 9312 • Minneapolis, MN 55440-9312 • (888) 237-8289 • NYSE symbol: BBY
Do they care about giving poor service? I don't think so.
Joe
Knowing first hand, since I saw it in LA, what you have been through, Joe, this letter is an outrage. A $50 gift card would be fair if this had happened to you once. It would be fair if you had been without your computer once. But this has happened repeatedly. And 6 weeks even to get the lousy gift card? And no effort to actually fix or replace your computer?
ReplyDeleteYep, this is a "go away and don't bother me again" letter. Sheesh!